FAQ

Frequently asked questions

UK Shipping


All orders are dispatched within 3 working days of recieving your online order (excludes Sundays and Bank Holidays). You will be notified by email once your package has been dispatched. UK Delivery: Most of my parcels are sent through Royal Mail, however with larger/heavier parcels I will use a courier service in the UK. Charges are automatically calculated at checkout based on approx weight of items plus any packagaing, any excess charges paid for P&P will be refunded at the time of posting. Delivery time maybe effected due to the current situation with COVID and lcoal lockdowns. I offer collection from my home/studio in Tresekrby, Redruth. Select collection at checkout, and contact me to arrnage a convient time for collection.




International Shipping and Taxes


Orders to USA - Please can my lovely customers from the USA please contact me prior to ordering to discuss postage as the cost of postage to the USA has increased in recent months, most likely due to COVID and less air travel. Thank you. International shipping for combined items in particular, please contact me ahead of ordering so I can give you an accurate price for shipping to your country with a signed and tracked option. Thank you. Some countries will charge a tax on imported goods, you as the customer are responsible for this and this is not included in your fees paid upon ordering.




Made to Order Items


The typical make process in ceramics takes approx 2-3 weeks. After that period your item will be shipped and you will be notified once your item has been posted by email.




Damages


We take every care to package your items securely, however, in the unfortunate event of your goods arriving damaged, please send a photo of the damage and packaging to enquire about a refund.




Returns


I do hope that you love your pottery, but if for any reason you are not happy with your purchase you can return your item/s. Please send me a message entitled 'returns' to request a return and refund. All return postage must be paid for by the customer and sent via a tracked delivery method. You will be refunded once we recieve your item undamaged, you will be refunded the amount of the item. If goods are recieved back damaged or if the item is sent via a non tracked delivery method and are lost in the post a refund will not be given, in these situations you are advised to seek compensation from postal company for lost/damaged parcel. Returns must be requested within 14 days of recieving your goods. Returns must be recieved within 7 days of you requesting a return.




Gift Wrapping


A gift wrapping service is available through the shop. Parcels are wrapped in brown paper, tied with string and decorated with simple dried foliage. A short typed message on recycled paper is an option, your message must be included with your order.




Data


Our policy complies with the Data Protection Act 2018 accordingly incorporating the EU General Data Protection Regulation (GDPR). The law requires us to tell you about your rights and our obiligations to you in regard to the processing and control of your personal data. We do this now, by requesting that you read the information provided at http://www.knowyourprivacyrights.org Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website. This website is hosted by WIX. Emails: We may email you with messages about your order or account activity. For example, we may email you to tell you that: You have made a purchase; your order has been shipped or that there is a problem with your order. It is not possible to unsubscribe from these messages. However, you can unsubscribe from any of our newsletters by clicking unsubscribe in the email.





Sparrows Nest Ceramics

A:  Sparrows Nest, Trelawney Avenue,Treskerby, Redruth

Cornwall TR15 1RH

T:   07772492544

E:  carafitzmaurice@icloud.com

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Cara

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